3 Tips To Improve Your Social Media Engagement Starting Today
Our social media identity is very important to the people we engage with. We represent ourselves and our products. Therefore, it is of great importance that that image augers well with our customers.
As we market our services and products out there, it is important create and maintain a reputable outlook.
What steps are you taking towards improving your social media engagement?
Social media engagement should be regular and proactive. Be ready to reach out for new clients as your keep the current ones up to date. Your fans and followers are the platform you use to catapult your products far and wide. Therefore it is always good to come up with ways in which you can retain them on your following.
Here are 3 tips on improving your social media engagement
1. Closely monitor feedback
As you advertise your products and services, pay close attention to what your fans and followers are saying. It is of little impact if you just take a passive side and say nothing.
Accept both negative and positive feedback, knowing that this is the key to improving your products and services. The insight of your fans and followers will go a long way in to coming up with the best you have to offer.
Feedback also keeps you at par with the competition. The quality of your product will determine increase or decrease of your clientele. You will also get to know the other players in the industry you specialize on.
Your relationship with your clients will be more sustainable. You will retain them for long and they will bring you other clients as well.
Existing customers are often ignored with the assumption that they are there to stay. Avoid this misconception and converse with you customers regularly.
2. Always respond to questions
Try as much as possible to respond to every question being put to you by customers. Like their comments and respond appropriately.
Repay their kindness by following them back. Share their contents with your fans in return. A customer always appreciates when you call them by name.
Invest time and effort by jump starting conversations as well as shooting questions at them. Your clients and followers are watching. Ask questions creatively and provocatively. Also post on current events as much as possible.
3. Have live conversations with your clients.
A few live question and answer questions wouldn’t hurt. This up-close- and-personal conversations keep your customers glued to what you have to say and they also ask burning questions about your products and services. This can be done on Google hangouts, Facebook and Twitter.
Social media is once again providing you with an opportunity to improve your engagement with your customers. Your reputation is important and key to retaining old clients as well as converting new ones. You got into social media anyway, so why not make a good job while at it? Do not wait any longer, contact us at EntrepreNEW Inc. We’ve got your back!